Privacy policy for Vicohome applications and services
2019/06/12
Effective Date: June 12, 2019
This Privacy Policy applies to specific information collected by Addx Hong Kong Limited and its subsidiaries and affiliates (collectively referred to as "Vicohome", "Vicohome Member Companies", or "we") through our websites, products, and applications ("Services").
Your privacy is very important to us. Please read this Privacy Policy to understand what information Vicohome collects from you and how Vicohome uses that information.
By using the Services, you agree to the collection, use, and transfer of your information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Services.
This Privacy Policy covers the processing of personal information related to Vicohome products and services ("Services"), including:
Third parties may also integrate Vicohome products and services into their products and services, for which we assume no responsibility. Additional information about our privacy practices may be provided in other documents, such as product descriptions, supplemental privacy statements, or notices provided before or at the time of data collection.
We obtain personal information about you from various sources as described below. For purposes of this Privacy Policy, "personal information" means any information that identifies you, such as an email address or other data that can be reasonably used to infer such information. Where applicable, we will indicate whether you must provide your personal information to us and the consequences of not doing so. If you do not provide personal information when requested and it is necessary to provide you with a service, you may not be able to enjoy our services.
To use the Services, when you create an account on the Vicohome mobile application and register, register products, complete surveys, or sign up to join our mailing list, we may ask you to provide certain personal information. We may ask you to submit the following types of personal information: country/region, email address, product serial number.
We may collect personal information you provide on Vicohome-branded mobile applications or post in public spaces on our website (such as message boards). For example, you can choose to share access to your Vicohome camera by sending an invitation link to a friend.
For our Vicohome products, we collect, process, and store videos you capture using the system for different time periods based on your subscription plan, configuration, and settings. This may include capturing video clips as part of notifications and sending them to you via email, or analyzing data to identify motion or other events. We may process personal information from your Vicohome camera to send you alerts when something happens.
We may collect information through your communications with our customer support team or other communications you may send us and their content.
We collect information related to product and device usage and statistics about Vicohome device performance. This information includes network speed, voltage information, storage information, error rates, and other performance information.
We may use your personal information for the following purposes:
We will use your personal information to provide our services and interact directly with you.
We will use your personal information to ensure our services operate as intended and to make improvements to our services. We will also use information collected in existing services to help us develop new services or customize services for you.
We use personal information for internal analysis to understand how our services are being used.
We may send you marketing communications directly or through our partners about products, services, offers, programs, and promotions (including contests, sweepstakes, and any other marketing activities). These may be our own offers or products, or third-party product offers we think you may be interested in, but we will not share information with third parties for their independent marketing or promotional purposes.
We may use your personal information to protect our company, our customers, or our website.
We may use your personal information as required by applicable laws and regulations or as required by any judicial proceedings or governmental agencies that have or claim to have jurisdiction over ADDX HK or its affiliates.
We may process your personal information for other purposes, and we will provide specific notice at the time of collection.
We may share personal information in the following ways or as otherwise disclosed to you at the time of data collection:
We may share the personal information we collect with our headquarters and affiliates.
We may also share personal information with service providers who perform services on our behalf under our instructions and in compliance with appropriate confidentiality and security measures. Service examples include: sharing your email address to assist us with after-sales support, and providing customer support.
You can decide to share access to your Vicohome camera by sending invitation links to friends.
We may sell, transfer, or otherwise share some or all of our assets, including personal information, in a merger, acquisition, reorganization, asset sale, spin-off of assets into a separate business or similar transaction, or in bankruptcy or insolvency. If such an event occurs, we will make reasonable efforts to direct the recipient to use personal information you provided to us in a manner consistent with this Privacy Policy.
We will share personal information with companies, organizations, or individuals outside of Vicohome if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
If we otherwise notify you and you consent to the sharing.
You have certain rights with respect to personal information we maintain about you, and certain choices regarding the personal information we collect from you, how we use it, and how we communicate with you.
This choice may limit your warranty services.
Through your account settings, you can update some personal information. However, if you delete your account, you may not be able to fully use the Services.
To update your preferences, request that we remove your information from our mailing list, delete your account, or submit a request to exercise rights under applicable law, please contact us following the instructions in the "How to Contact Us" section below.
Your personal data may be transferred to, processed, and stored by the following categories of recipients for the purposes described in this Privacy Policy:
Your personal information may be transferred to other Vicohome Member Companies (and their respective subsidiaries and affiliates). Other Vicohome Member Companies may process your personal information on behalf of the data controller for the same purposes described herein. Additionally, each Vicohome Member Company with whom you share information may jointly determine how your personal information is processed with other Vicohome Member Companies.
Your information may also be transferred to service providers that are not Vicohome Members (third-party service providers) for processing on behalf of Vicohome Member Companies. We may transfer or disclose collected personal data to third-party contractors or subcontractors of Vicohome Member Companies (and their respective subsidiaries and affiliates), and other third parties. We use such third parties to support us in providing Vicohome services and to help provide, operate, and manage our business (including our internal IT systems). Third-party service providers may include IT services, identity management, website hosting and management, data analysis, data backup and archiving, security and storage services (including cloud service providers), event management, and other service providers related to our business operations.
Your personal information may be transferred and stored in places outside your country or region. Vicohome Member Companies, our service providers, and their subcontractors may use servers and other resources in various countries and regions to process your information.
Vicohome Member Companies reserve the right to transfer all data they own to successors of their business or assets.
We understand the importance of protecting children's privacy, especially in an online environment. The Vicohome services covered by this Privacy Statement are not intentionally designed or directed at anyone under the age of 18.
We aim to protect the personal information entrusted to us and handle it securely in accordance with this Privacy Policy. We maintain administrative, technical, and physical safeguards to protect personal information from accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information we hold. We also contractually require our suppliers to protect such information from unauthorized access, use, and disclosure. The Internet is not 100% secure. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
If you participate in discussion forums, local communities, or chat rooms on ADDX HK websites, you should be aware that information you provide there (i.e., your public profile) will be made broadly available and could be used to contact you, send you unsolicited messages, or for purposes neither ADDX HK nor you can control. Additionally, please note that individual forums and chat rooms may have additional rules and conditions. ADDX HK is not responsible for the personal information or any other information you choose to submit in these forums. In some cases, we may be unable to remove your personal information, in which case we will inform you of the reasons we cannot remove it.
We also take steps to delete your personal information or keep it in a form that does not allow you to be identified when the personal information is no longer used for our processing purposes or you request deletion, unless we are permitted or required by law to retain the information for a longer period. We regularly review our databases and have set time limits for the deletion of certain data based on the type of products and services provided, the duration of our relationship with you, mandatory retention periods, and statutes of limitations.
Our Privacy Policy may change from time to time. We will post any changes to this policy on this page or otherwise notify you and provide more prominent notice of significant changes. In such cases, if you choose to continue using our services, you agree to be bound by this revised policy.
If you have any questions, comments, or complaints about this Privacy Policy and our privacy practices, or wish to update your privacy preferences, please contact us at: [email protected]
This Privacy Policy was revised and published in June 2019.