VicoHome DocumentationWhat Should I Do If Cloud Videos Can't Play?
Troubleshoot cloud video playback issues in the app
If you're experiencing issues playing cloud videos in the Library, try the following troubleshooting steps:
1. Make Sure the Internet Connection Is Stable
Poor internet connectivity can lead to video playback problems. Check if you have a stable and strong internet connection by trying to access other websites. If the internet is poor or unstable, consider troubleshooting your network or contacting your internet service provider.
2. Clear the Cache in the App
Cached data can sometimes interfere with video playback. Clearing the cache in the app can help resolve this problem. You can tap the "User/My"-"About App" to find the "Clear Cache" button.
3. Close the App and Re-open It
Sometimes, apps can encounter temporary glitches that prevent proper video playback. To resolve this, close the app completely and then reopen it. This process can help refresh the app and resolve any temporary issues.
4. Delete the App and Reinstall It
If the above steps didn't solve the problem, consider uninstalling the app from your phone and then reinstalling it. This action ensures that you have the latest version of the app installed.
If you continue to experience difficulties with cloud video playback, please contact technical support. Provide us with the details of the steps you've taken, including related screenshots or screen recordings of your steps. You can also share your phone model, operating system version, App version with us. This will help us understand the situation and provide the necessary assistance to resolve the issue.